IEM Creative Store
Welcome to IEM Creative! We are a Passionate married couple (Marion and Ian) with a beautiful one year old daughter, Emily! Our journey began in California, where we met and fell in love. We tied the knot in 2022 and have been inseparable ever since!
Ian was born and raised in Orange County, CA and is a proud US Army veteran and Cal State University of Fullerton Alumni. Go Titans! His dedication and discipline from his service are reflected in the precision and care he puts into every product we create. Marion was born and raised in Santiago, Chile, and is a talented Mechanical Engineer. Her engineering expertise and creative flair bring a unique touch to our designs.
Now, we live just outside of Raleigh, NC, where we operate IEM Creative. Our love for art and design drives us to create personalized and engraved items that bring joy to our customers. Thank you for supporting our family-owned business and joining us on this creative journey!
RETURN POLICY FOR PERSONALIZED ITEMS
At IEM Creative Store, we take pride in the quality of our personalized products. Due to the custom nature of these items, we can only accept returns or exchanges under the following conditions:
• Manufacturing Errors or Defects: If your item arrives with a manufacturing error or defect, please contact us within 14 days of delivery. Provide a detailed description and photos of the issue. We will arrange for a replacement or a full refund.
• Non-Returnable Items: Personalized items cannot be returned or exchanged for reasons such as changing your mind or incorrect personalization details provided by the customer.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective.
• Exchange Process: If an exchange is approved, we will send a replacement item at no additional cost.
For any questions or concerns, please contact our customer service team at +1 (714) 726-0018
Ian was born and raised in Orange County, CA and is a proud US Army veteran and Cal State University of Fullerton Alumni. Go Titans! His dedication and discipline from his service are reflected in the precision and care he puts into every product we create. Marion was born and raised in Santiago, Chile, and is a talented Mechanical Engineer. Her engineering expertise and creative flair bring a unique touch to our designs.
Now, we live just outside of Raleigh, NC, where we operate IEM Creative. Our love for art and design drives us to create personalized and engraved items that bring joy to our customers. Thank you for supporting our family-owned business and joining us on this creative journey!
RETURN POLICY FOR PERSONALIZED ITEMS
At IEM Creative Store, we take pride in the quality of our personalized products. Due to the custom nature of these items, we can only accept returns or exchanges under the following conditions:
• Manufacturing Errors or Defects: If your item arrives with a manufacturing error or defect, please contact us within 14 days of delivery. Provide a detailed description and photos of the issue. We will arrange for a replacement or a full refund.
• Non-Returnable Items: Personalized items cannot be returned or exchanged for reasons such as changing your mind or incorrect personalization details provided by the customer.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective.
• Exchange Process: If an exchange is approved, we will send a replacement item at no additional cost.
For any questions or concerns, please contact our customer service team at +1 (714) 726-0018